Are you a tech-savvy professional with a passion for customer service and a knack for problem-solving? We are seeking a Support Specialist for our client, a payment processing company focusing on high-risk industries.

About Our Client:
Our client specializes in providing payment processing and white-label gateway and wallet solutions. Over the past 6 years, they have maintained stability and growth with a dedicated team of professionals. They focus on solving problems rather than pointing out mistakes, ensuring a positive and collaborative work environment. As a Support Specialist, you will play a crucial role in ensuring their clients receive exceptional service and support.

Position: Fintech Support Specialist

Key Responsibilities:

• Review and manage support tickets, performing manual checks on transaction statuses.
• Resolve issues efficiently and escalate complex cases when necessary. 
• Manage Client notifications and ensure clients are informed about any updates or changes promptly.
• Maintain a high level of client satisfaction through effective communication and problem-solving.
• Participate in team meetings and contribute to continuous improvement initiatives.

Ideal Candidate:

• Experience:
  • 1+ years in the fintech industry.
  • Experience in handling a high volume of support tickets and customer inquiries.
• Skills:
  • Quick learner with the ability to adapt to new tools and technologies.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Excellent organizational and multitasking abilities.
  • Strong written and verbal communication in English and Russian.
• Personality:
  • Passionate about customer service and dedicated to providing exceptional support.
  • Responsible, proactive, and able to work independently and as part of a team.
  • Strong interpersonal skills with the ability to build and maintain positive relationships with clients and colleagues.

Location:

• Remote work

Ready to Join Us?
If you are a proactive and customer-focused individual with a background in fintech, we would love to hear from you. Apply now to become a part of the dynamic team!