About Our Client:
Our client is a leading provider of payment processing solutions, specializing in high-risk industries. They offer advanced white-label gateway and wallet solutions and have achieved sustained growth over the past six years. The team is dedicated to innovation and technical problem-solving, creating a positive and collaborative work environment. As a Technical Support Specialist, you will be essential in resolving complex technical queries and ensuring top-tier support for their clients.

Key Responsibilities:

• Diagnose and resolve complex technical issues, using advanced troubleshooting methods.
• Conduct comprehensive technical analyses of transaction statuses and system operations.
• Collaborate with development teams to address and resolve technical challenges.
• Provide detailed technical guidance and updates to clients, ensuring clarity and understanding.
• Actively participate in technical meetings and contribute to the development of innovative solutions.

Ideal Candidate:

Experience:

• Strong technical background, with extensive experience in resolving complex technical issues.
• Proven ability to manage and prioritize a high volume of technical support requests.

Skills:

• Proficient in advanced troubleshooting techniques and familiar with a range of technical tools and technologies.
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Excellent organizational and multitasking abilities.
• Fluent in English and Russian, with strong technical communication skills.

Personality:

• Passionate about technology and dedicated to providing exceptional technical support.
• Responsible, proactive, and capable of working independently and as part of a team.
• Strong interpersonal skills, able to build and maintain positive relationships with clients and technical teams.

Location:

• Riga, on-site

Ready to Join Us?
If you are a technically adept individual with a passion for solving complex technical challenges, we would love to hear from you. Apply now to become a key member of our dynamic technical team!