About the Client:
Our client is a dynamic and innovative payment service provider based in Latvia, specializing in delivering tailored payment solutions. With a focus on secure, efficient, and scalable payment processing, their team helps businesses to optimize their transaction workflows and enhance conversion rates across various markets and regions. By leveraging cutting-edge technologies and deep industry expertise, their team enables their clients to navigate the complexities of global payment systems, ensuring seamless operations and maximized revenue.

Position: Key Account Manager 

Role Overview
As an Account Manager (Forex) – KAM, you will be the primary point of contact for clients in high-risk industries, including gambling and Forex. This role focuses on managing client relationships, supporting integration processes, and ensuring clients maximize the value of the company’s payment solutions.

Key Responsibilities:

• Act as the primary point of contact for clients in the Forex industry, ensuring strong relationships and smooth communication.

• Address client inquiries and resolve issues promptly to maintain high levels of client satisfaction, particularly for businesses relying on secure payment solutions.

• Oversee client interactions post-sales, including contract management, chat creation, and guiding the entire integration process for payment systems.

• Proactively monitor client statuses, such as conversion rates and transaction turnovers, ensuring clients effectively leverage solutions to reduce costs and expand into global markets.

• Maintain accurate records and ensure compliance with company policies

• Identify opportunities for upselling and cross-selling to existing clients, notify them of updates, and prepare pricing proposals tailored to their needs.

• Take initiative in operational tasks, analyze market trends within the Forex industry, and prepare strategic recommendations to formulate winning proposals.

• Collaborate with internal teams to ensure efficient service delivery and support for payment processing solutions.

• At least 2 years of experience in account management within a PSP, with a focus on Forex clients.

• Fluent in English and Russian.

• Strong understanding of Forex operations and payment solutions, including crypto processing.

• Exceptional communication, interpersonal, and problem-solving skills.

• Proven ability to manage key accounts and identify opportunities for growth and client success.

• Organizational skills with a focus on high-risk industry compliance and record management.