About the Company

Our client is a fast-growing fintech company specializing in electronic payments and crypto-processing services. With a strong presence in high-risk industries such as gambling and forex, they provide secure and efficient payment solutions worldwide. Headquartered in Riga, they offer a dynamic and fast-paced work environment with a global reach.

Role Overview

As the Head of Account Management, you will lead and scale the account management team, ensuring best-in-class client service and retention. You will set up processes, define KPIs, and drive a structured, goal-oriented approach to managing client relationships. This is a strategic leadership role focused on optimizing customer satisfaction and business growth.

Key Responsibilities

• Team Leadership: Manage, mentor, and expand a team of Account Managers (currently three members, with planned growth).
• Process & KPI Development: Establish workflows, reporting structures, and performance metrics to ensure a high-performing team.
• Client Relationship Management: Oversee key accounts, ensuring satisfaction, retention, and revenue growth.
• Service Excellence: Drive a client-centric approach, ensuring quick issue resolution and top-tier customer service.
• Strategic Collaboration: Work closely with internal teams (compliance, product, risk, and sales) to improve service offerings and address client needs.
• Market & Industry Analysis: Monitor trends in high-risk payments, providing insights to shape company strategy.
• Reporting: Provide senior leadership with data-driven reports on team performance, client feedback, and market trends.

Requirements

• Experience: At least 3 years in the payments industry, with a strong focus on high-risk sectors (gambling, forex, etc.).
• Leadership: Minimum 1 year of experience managing a team in account management or customer success.
• Industry Knowledge: Solid understanding of payment processing, risk management, and industry regulations.
• Languages: Fluent in Russian and English (both written and spoken).
• Skills: Strong analytical, communication, and leadership abilities. Proven track record of building and optimizing processes.
• Work Setup: Remote or hybrid, based anywhere in the EU. The head office is in Riga, but relocation is not required.

What’s in It for You?

• Competitive salary and performance-based incentives.
• Career growth in a high-growth fintech company.
• Opportunity to shape and lead a growing team in a niche market.
• Dynamic and international work environment.

This is a rare opportunity to take a leadership role in a high-growth fintech firm specializing in high-risk payments. If you’re ready to drive impact and lead a team to success, apply now! 🚀