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Evotym career site
Join Customer Support and Success · Riga · Hybrid

Customer Success Manager (KAM)

Take charge of client success and growth in a dynamic fintech environment!

About the Client

Our client is a dynamic fintech company offering innovative payment solutions. With a focus on seamless transactions, they provide a free business account to help expand your company's reach. Known for its client-oriented approach, they ensure transparency with no hidden fees and supports businesses in simplifying their growth process.

Role Overview

As a Customer Success Manager, you’ll be the key point of contact for clients post-signature, ensuring smooth setup, integration, and long-term success. You’ll cultivate relationships, identify opportunities for growth, and ensure clients maximize the value of their services.

Key Responsibilities

  • Manage the client relationship from contract signing through integration and ongoing success.
  • Drive quick activation and ensure continued business growth.
  • Provide daily client support and proactively resolve issues.
  • Coordinate with compliance and risk teams to streamline processes.
  • Identify opportunities for upselling and ensure clients maximize the service's benefits.

Requirements

  • 1+ year of experience in a PSP or payment solutions company.
  • Strong knowledge of the payments industry and market trends.
  • Excellent communication skills in English and Russian.
  • Highly organized, structured, and able to manage multiple accounts efficiently.
  • The proactive problem-solving mindset with the ability to identify business opportunities.

Key Soft Skills

  • Strong relationship-building and negotiation skills.
  • Solution-oriented and proactive approach.
  • Ability to thrive in a fast-paced fintech environment.

What We Offer

    • Hybrid work set up with an office in Riga city centre.
    • Additional paid leave: 12 extra rest days per year + a day off on your birthday.
    • Comprehensive health insurance, including dental coverage.
    • Team perks: Company-covered parking, weekly team breakfasts & lunches, and biannual company events.
    • Premium equipment: Apple devices provided for work.


    Join us and become a part of an innovative team. This is a unique opportunity to grow with a leading fintech company and make a significant impact.

Department
Join Customer Support and Success
Role
Account Manager / KAM
Locations
Riga
Remote status
Hybrid
Compensation Package
From 2000 EUR gross
Picture of Yuliya Yauseyevich
Contact Yuliya Yauseyevich Recruiter

About Evotym

Evotym is dedicated to building exceptional teams for growing companies.

As a leading Fintech Staffing and Recruitment agency, we connect top-tier talent with Fintech companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.

Join us and be part of a dynamic team and make an impact in the fintech industry. 

Join Customer Support and Success · Riga · Hybrid

Customer Success Manager (KAM)

Take charge of client success and growth in a dynamic fintech environment!

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