About the Client
Our client is an EU-based crypto on-ramp provider with a strong presence in the crypto payment space and the expertise to serve high-risk merchants. They foster a dynamic, informal culture and focus on sustainable, results-driven growth and known as a high professional team Fintech enthusiasts.

Role Overview

We are looking for a mature and independent professional to take ownership of the Account Management department. This role focuses on building long-term client relationships, structuring internal processes, and representing the company at relevant industry events. It offers the opportunity to lead a growing team and contribute to the company’s growth and results-driven direction.

Key Responsibilities

• Structure and organize the department’s tools and workflows
• Manage the Account Management team 
• Building long-term relationships with B2B clients
• Develop a system for client communication and train team members accordingly
• Collaborate closely with the CEO and other leadership
• Create and implement a KPI system for account managers

Requirements

• At least 3 years of experience working as a Lead or Head of Account Management or similar senior roles in Fintech/Gambling or Crypto industries. 
• Strategic vision for building relationships with B2B clients.
• Experience with various CRMs and tools is preferred to help implement best practices.
• Good understanding of the Fintech High-Risk market specifics.
• Strong organizational skills and ability to systematize processes.
• Team management experience with clear goal-setting abilities.
• Excellent communication skills in English and Russian. 

Key Soft Skills

• Proactive and flexible approach
• Strong interpersonal and relationship-building skills
• Systematic thinker with a practical mindset.
• Ability to work in the dynamic environment and represent the brand. 

What We Offer

• Fully remote working set up 
  
• Competitive salary package, KPI bonus system, paid day offs and sick leaves 
• Professional and dynamic work environment