About the Client

Our client is a well-established payment processing company that thrives on stability and growth. They achieve this through a dedicated team focused on problem-solving and fostering a positive work environment. The company is committed to delivering exceptional service and maintaining strong client relationships.

Role Overview

As a Customer Support Specialist, you will play a crucial role in managing customer interactions and ensuring client satisfaction. You will be responsible for handling support tickets, responding to client requests, and communicating updates effectively. This role requires a proactive individual with strong communication skills and a passion for customer service.

Key Responsibilities

• Ticket Management: Review and manage customer support tickets to ensure timely resolution.
• Client Interaction: Respond efficiently to client requests and issues, providing clear and helpful communication.
• Communication: Keep clients informed about updates and changes, ensuring transparency and trust.
• Satisfaction Maintenance: Maintain high levels of client satisfaction through effective communication and problem-solving.

Requirements

• Experience: At least 1 year of experience in customer service.
• Skills: Quick learner with adaptability to new tools and technologies.
• Language Proficiency: Strong communication skills in English and Russian.
• Organisational Skills: Ability to multitask and stay organised in a fast-paced environment.

Key Soft Skills

• Customer Focus: Passionate about delivering exceptional customer service.
• Responsibility: Responsible and proactive in handling client interactions.
• Relationship Building: Ability to build and maintain positive relationships with clients and colleagues.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• On-site position in Riga with a collaborative team.

Apply in 2 min to join this dynamic team and contribute to enhancing customer satisfaction in the payment processing industry!