About the Client

Our client is an international company building secure, compliant crypto payment infrastructure for businesses worldwide. With a growing ecosystem of B2B products and enterprise clients across high-risk verticals, the company helps merchants adopt digital assets via on/off-ramp processing, crypto wallets, OTC services, and APIs. Headquartered in the EU and operating remotely across 30+ countries, the team is scaling fast and shaping the future of digital finance.

Role Overview

As Chief Operating Officer, you’ll lead the company’s operational strategy, processes, and systems to support high-speed scaling. This role is core to building a flexible, data-driven, and automation-first organization. Working closely with the CEO and cross-functional leadership, you will oversee operations, CRM, integrations, and business excellence functions — empowering teams while delivering measurable results across products and customer journeys.

Requirements

• 5+ years of senior-level experience in operations or strategy (preferably in fintech, SaaS, or platforms).
• Proven track record scaling lean, high-performing operations teams.
• Advanced knowledge of Salesforce, Intercom, BPM tools, and CRM systems.
• Practical experience implementing generative AI tools in real workflows (e.g., ChatGPT, Copilot, Gemini).
• Strong communication and executive presence — able to collaborate at C-level and present to the Board.
  
  

Key Responsibilities

• Define and implement operational strategy across all product lines in collaboration with senior leadership.
• Lead quarterly planning cadences, ensuring every initiative aligns with measurable company goals.
• Expand digital process documentation and implement AI-powered simulation and optimisation tools.
• Oversee CRM and omni-channel platform optimisation to improve workflow automation and data integrity.
• Establish structured change management, documentation, and training for operational readiness.
• Lead and grow the Ops, CRM, Ops Excellence, and Tech Support departments with full accountability.
• Champion generative AI adoption across business workflows, ensuring value and responsible use.
• Communicate operational performance and risks clearly to internal and external stakeholders.

Key Soft Skills

• Strategic mindset with strong execution and ownership culture.
• Transparent, data-informed communicator and team builder.
• Continuous improvement focus and customer-centric approach.
• Ability to drive alignment in dynamic, fast-paced environments.

What We Offer

• Remote-first setup with hubs in the EU and beyond.
• An international team with fast growth and product traction.
• Real ownership and executive impact in a scale-up environment.
• Competitive compensation package.