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Evotym career site
Join Marketing and Growth · Cyprus · Fully Remote

Head of Retention – iGaming

Make retention a growth engine. Shape journeys. Build loyalty that scales.📈

About the Client
Our client is an international group of companies in the iGaming industry. The group is actively expanding its commercial reach and building skilled in-house teams to support strategic development across multiple verticals.

Role Overview
This role is focused on driving user retention and player lifetime value across multiple brands and markets. The Head of Retention will lead the CRM and player engagement strategy, working closely with product, marketing, and data teams to improve segmentation, personalization, and player lifecycle performance.

Key Responsibilities

  • Own the retention and reactivation strategy across all brands and markets

  • Build and lead the CRM team (email, push, onsite, in-app, SMS)

  • Define lifecycle journeys and segmentation logic for player groups

  • Drive player engagement through targeted campaigns and automation

  • Align retention initiatives with product features and bonus mechanics

  • Track KPIs (ARPU, LTV, churn, reactivation) and optimize accordingly

  • Collaborate with BI, product, and marketing teams for data-driven planning

  • Ensure compliance with communication and data privacy regulations

Requirements

  • 5+ years in CRM or retention-focused roles within the iGaming industry

  • Hands-on experience with retention platforms and campaign automation

  • Strong understanding of player behavior, segmentation, and lifecycle management

  • Proven ability to impact LTV, ARPU, and churn reduction

  • Fluent in English and Russian

Key Soft Skills

  • Analytical mindset with attention to detail

  • Strong leadership and stakeholder management skills

  • Structured and goal-oriented approach

  • Comfortable working in fast-paced, multi-brand environments

What We Offer

  • Competitive compensation

  • Full ownership of the retention function with strategic visibility

  • Cross-functional collaboration with product, data, and marketing teams

  • Long-term opportunity within a growing international iGaming group

Make retention a growth engine. Shape journeys. Build loyalty that scales 📊

Department
Join Marketing and Growth
Role
Retention Manager
Locations
Cyprus
Remote status
Fully Remote
Compensation Package
To be discussed
Picture of Juliya Sardina
Contact Juliya Sardina Senior Recruiter | iGaming & Global Hiring

About Evotym

Evotym is dedicated to building exceptional teams for growing companies.

As a leading Fintech Staffing and Recruitment agency, we connect top-tier talent with Fintech companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.

Join us and be part of a dynamic team and make an impact in the fintech industry. 

Join Marketing and Growth · Cyprus · Fully Remote

Head of Retention – iGaming

Make retention a growth engine. Shape journeys. Build loyalty that scales.📈

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