About the Client

Our client is a growing fintech startup headquartered in Riga, Latvia, offering a reliable platform for B2B clients to manage online payments. The company operates in the high-risk payments space, working with PSPs and banks to deliver smooth onboarding and ongoing client support. The team values clarity, ownership, and continuous development.

Role Overview

As the first Account Manager in the team, you will become the key point of contact for new and existing clients. Your role will focus on guiding clients through onboarding, handling documentation, and ensuring long-term success by supporting their needs. This is a client-facing position involving communication with international clients.

Key Responsibilities

• Manage onboarding of new clients from start to finish.
  
• Work with contracts, KYC/AML, and other documentation.
• Maintain clear and structured client records.
• Act as the main contact point for client questions and requests.
• Coordinate with internal teams to resolve client needs.
• Support ongoing client relationships to ensure satisfaction.
• Help clients get the most from the company’s services.

Requirements

• 1+ year of experience in account management, customer success, or operations in fintech, payments, or a related industry.
• Strong attention to detail and ability to work with documentation.
• Basic knowledge of fintech and payments (KYC, onboarding, compliance).
• Excellent communication skills in English (written and spoken).
• Proactive, structured, and client-oriented mindset

Key Soft Skills

• Strong relationship management and communication skills.
• Ability to prioritize and stay organized under deadlines.
• Problem-solving mindset with focus on client satisfaction.
• Adaptability and eagerness to grow in a dynamic fintech environment.
• Russian language skills are an advantage.

What We Offer

• Mentorship and growth opportunities in a high-potential fintech company.
• A supportive and collaborative team culture.
• Office in central Riga.
• Transparent processes and official employment.
• Free lunches and work equipment provided.

Hiring process

1. Screening with a recruiter.

2. Online interview with the team.

3. On-site meeting at the Riga office.

Apply in 2 min to join a fast-growing fintech company and make an impact in client success!