About the Client

Our client is a growing international fintech company with operations across Europe, the UK, and Asia. Built on a solid financial foundation and a culture of collaboration, the company provides modern businesses with access to card payments processing, FX, and banking services through a single streamlined platform. By connecting these essential services, they empower digital-first companies to expand efficiently, operate securely, and remain fully compliant in a fast-changing regulatory landscape.

Role Overview
We are looking for a senior professional with strong expertise in KYC, underwriting, and onboarding to take ownership of the client-facing onboarding process. The role will cover the full cycle from the moment a sales deal is confirmed until the merchant is handed over to the Customer Success team. This includes validating processes, ensuring compliance, and being ready to manage hands-on execution where necessary. The ideal candidate will bring extensive experience in acquirers, especially those with high exposure to adult, crypto, and gambling portfolios.

Key Responsibilities

• Lead and validate the merchant onboarding process from sales handover to Customer Success transition.
• Review and approve KYC and underwriting documentation to ensure compliance with internal and external requirements.
• Build, document, and optimize onboarding workflows, policies, and controls.
• Manage and resolve complex onboarding cases, providing hands-on support where required.
• Act as the key liaison between sales, risk, compliance, and customer success teams.
• Ensure high-risk portfolios are assessed and onboarded in line with regulatory and scheme requirements.
• Provide insights and recommendations to improve risk management and merchant due diligence practices.

Requirements

• Proven experience in an acquiring environment is a must.
• 3+ years of professional experience in KYC, underwriting, or merchant onboarding.
• Strong background in handling high-risk industries, including adult, gambling, and crypto merchants.
• Deep knowledge of payments, acquiring processes, and regulatory expectations.
• Fluent English 

Key Soft Skills

• Strong analytical and problem-solving skills.
• Hands-on and proactive approach.
• Excellent communication and cross-functional collaboration.
• Detail-oriented mindset with the ability to manage complex cases independently.
• Business oriented mindset

What We Offer

• Opportunity to take ownership of a critical client-facing function.
• Work with international teams in a dynamic and growing fintech environment.
• Competitive compensation package.
• Flexible and supportive working culture.