Transaction Support Specialist
Step into the fintech world where every transaction counts — take ownership, keep systems running flawlessly, and grow into a key player in payment operations. 🚀
About the Client
Our client is a modern fintech company specializing in payment processing and crypto gateways, with a strong focus on the iGaming sector. Operating as a high-risk PSP, they prioritize structure, transparency, and disciplined execution as they scale and systematize processes toward ISO-quality standards.
Role Overview
We’re looking for a Transaction Support Specialist to join the operations team and ensure smooth transaction flow across multiple payment systems. This role is about control, coordination, and calm problem-solving — keeping processes transparent and clients informed. You’ll monitor daily transactions, detect issues, and coordinate with IT, ML, and finance teams to resolve them efficiently.
What You’ll Do
Monitor daily transaction flow and check for errors, delays, or anomalies.
Handle partner inquiries, prioritize cases, and provide timely updates.
Escalate incidents to relevant departments (IT, ML, Financial).
Maintain clear documentation and analytics in Excel.
Build and update an internal knowledge base for recurring issues.
Occasionally respond to rare alerts outside working hours (1–2 times per month).
What We’re Looking For
6+ months of experience in fintech, payment operations, or transaction monitoring.
Understanding of how financial transactions are processed.
Attention to detail, structured mindset, and reliability under pressure.
Strong Excel skills (filters, pivot tables, basic reporting).
Basic understanding of API documentation and technical requests.
Working proficiency in English and Russian.
Nice to Have
Experience with support or ticketing systems (e.g. Zendesk, Jira, Freshdesk).
Analytical thinking and the ability to spot data irregularities.
Understanding of escalation processes and cross-department collaboration.
Work Setup
Location: Preferably Riga, but remote possible within the EU.
Schedule: Full-time, standard hours.
Extras: Occasional alerts outside hours; clear growth path toward Team Lead Support or Transaction Analyst as the team expands.
Why Join
You’ll be joining a fintech company that values structure and responsibility over hierarchy — where precision matters, and your contribution directly impacts performance and stability. This is a hands-on, growth-focused role in the core of fintech operations.
- Department
- Join Customer Support and Success
- Role
- Customer Support Specialist
- Locations
- Warsaw
- Remote status
- Fully Remote
- Compensation Package
- TBD

About Evotym
Evotym is dedicated to building exceptional teams for growing companies.
As a leading Fintech Staffing and Recruitment agency, we connect top-tier talent with Fintech companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.
Join us and be part of a dynamic team and make an impact in the fintech industry.