Senior Trading Customer Support Manager
Join a growing international trading company🚀
About the Client
Our client is a growing international fintech company that delivers services to global fintech clients with a focus on trading platforms, customer support, and operational excellence. Their main client operates in the Forex and digital asset trading industry, with a strong presence across CIS and Asian markets.
Role Overview
As a Trading Customer Support Manager, you will be on the front line of resolving complex trading-related issues. Your job will involve analyzing trade anomalies, platform behavior (especially MetaTrader), and ensuring high service standards for international clients.
Key Responsibilities
- Own the end-to-end resolution of complex client inquiries regarding trading operations and platform behavior
- Analyze trade execution, platform behavior, and market data
- Monitor trading platforms (e.g., MetaTrader) and identify technical or operational irregularities
- Work closely with the risk and technical teams to troubleshoot complex issues
- Maintain detailed documentation of cases and improve internal resolution processes
- Contribute to platform reliability testing and escalate recurring issues
Requirements
- 2+ years of experience in Forex trading support or operations (B2C experience preferred)
- Strong understanding of financial markets and MetaTrader platforms
- Fluent in Russian and English (verbal and written)
- Comfortable working rotating shifts including nights and weekends
- Bachelor's degree in Finance, Economics, or related fields (preferred but not mandatory)
Key Soft Skills
- Strong communication and cross-cultural collaboration skills
- High attention to detail and analytical mindset
- Flexibility and adaptability in a fast-changing environment
- Professional, proactive, and responsible approach to tasks
What We Offer
- Competitive salary (negotiable based on experience)
- Health insurance post-probation and sports activity coverage
- Full onboarding, training, and long-term career growth
- Opportunity for a hybrid option after probation
- Modern office in central Riga with snacks, coffee, and a friendly team
- Diverse, young, and experienced team
Apply in 2 min to join this international trading firm and be the go-to expert in resolving high-impact issues.
- Department
- Join Customer Support and Success
- Locations
- Riga
- Remote status
- Hybrid
- Compensation Package
- TBD
About Evotym
Evotym is dedicated to building exceptional teams for growing companies.
As a leading Fintech Staffing and Recruitment agency, we connect top-tier talent with Fintech companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.
Join us and be part of a dynamic team and make an impact in the fintech industry.