Senior Trading Customer Support Manager
Join a growing international trading company🚀
About the Client
Our client is a growing international fintech company that delivers services to global fintech clients with a focus on trading platforms, customer support, and operational excellence. Their main client operates in the Forex and digital asset trading industry, with a strong presence across CIS and Asian markets.
Role Overview
As a Trading Customer Support Manager, you will be on the front line of resolving complex trading-related issues. Your job will involve analyzing trade anomalies, platform behavior (especially MetaTrader), and ensuring high service standards for international clients.
Key Responsibilities
- Own the end-to-end resolution of complex client inquiries regarding trading operations and platform behavior
- Analyze trade execution, platform behavior, and market data
- Monitor trading platforms (e.g., MetaTrader) and identify technical or operational irregularities
- Work closely with the risk and technical teams to troubleshoot complex issues
- Maintain detailed documentation of cases and improve internal resolution processes
- Contribute to platform reliability testing and escalate recurring issues
Requirements
- 2+ years of experience in Forex trading support or operations (B2C experience preferred)
- Strong understanding of financial markets and MetaTrader platforms
- Fluent in Russian and English (verbal and written)
- Comfortable working rotating shifts including nights and weekends
- Bachelor's degree in Finance, Economics, or related fields (preferred but not mandatory)
Key Soft Skills
- Strong communication and cross-cultural collaboration skills
- High attention to detail and analytical mindset
- Flexibility and adaptability in a fast-changing environment
- Professional, proactive, and responsible approach to tasks
What We Offer
- Competitive salary (negotiable based on experience)
- Health insurance post-probation and sports activity coverage
- Full onboarding, training, and long-term career growth
- Opportunity for a hybrid option after probation
- Modern office in central Riga with snacks, coffee, and a friendly team
- Diverse, young, and experienced team
Apply in 2 min to join this international trading firm and be the go-to expert in resolving high-impact issues.
- Department
- Join Customer Support and Success
- Locations
- Riga
- Remote status
- Hybrid
- Compensation Package
- TBD
About Evotym
Evotym is dedicated to building exceptional teams for fast growing companies.
As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.
Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries.