About the Client

Our client is a UK-based fintech company (licensed EMI, regulated by FCA) providing a digital banking/payments platform for businesses. Their mission is to simplify international payments, multicurrency operations, e-wallets, team finance management, and FX — faster and more transparent than traditional banks.

Role Overview

We are looking for a strong, autonomous KAM who understands fintech payments, client operations and can own merchant relationships end-to-end. You will manage key business clients using a digital banking platform, support onboarding, optimise product usage, and ensure long-term client satisfaction.

Key Responsibilities

• Manage and grow relationships with business clients

• Support onboarding, KYC/KYB flow coordination

• Monitor client activity, ensure smooth daily operations

• Resolve issues across payments, cards, FX, and wallets

• Collaborate with ops, compliance, and tech teams

• Increase product adoption & upsell opportunities

• Maintain high satisfaction, retention, and client understanding of features

Requirements

• 2–3+ years in fintech, EMI, PSP, or digital banking

• Deep understanding of payment flows (SEPA, SWIFT, cards, FX, wallets)

• Strong communication & client-facing skills

• Ability to manage clients end-to-end without micromanagement

• Fluency in English and Russian — strong working proficiency

• On-site format in Riga

Key Soft Skills

• Proactive, problem-solving mindset

• Strong communication skills

• Ability to work independently and build long-term merchant trust

• Loyalty, responsibility, and an ownership mindset

What We Offer

• Total compensation package

• Work with regulated fintech (FCA EMI)

• Fast-paced, small team environment

• High ownership, direct impact

• Flexible work model

• Growth opportunities as the company scales