About the Client
Our client is a scaling acquirer with a distributed team and ambitious growth plans. They are focused on building a unified operations function that drives scalability and efficiency.

Role Overview
The Head of Operations will lead the operational function, focusing on client lifecycle management, risk, and process optimization. The role requires building scalable structures, improving workflows, and ensuring operational efficiency while delivering excellent client outcomes.

Key Responsibilities
• Build and scale operational processes across the organization.
• Oversee client onboarding, customer success, fraud, disputes, and chargeback operations.
• Optimize workflows to enhance revenue predictability and operational efficiency.
• Lead and develop operational teams, including onboarding and client success.
• Ensure compliance with regulatory requirements and internal policies.
• Implement process improvements, manuals, and operational playbooks.
• The role involves communication with international clients.

Requirements
• Minimum 5 years of experience in fintech or acquiring.
• Proven experience in building operational structures from scratch.
• Strong knowledge of risk management, fraud, and chargeback operations.
• Experience with FCA and EMI regulatory frameworks.
• Fluent in English; Russian language skills preferred.

Key Soft Skills
• Strategic thinking combined with hands-on execution.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management.
• Ability to work in a fast-paced, dynamic environment.
• Ownership-driven and proactive mindset.

What We Offer
• Leadership of a core operational function in a growing fintech company.
• High autonomy and decision-making authority.
• Direct impact on operations, growth, and client satisfaction.
• Collaborative and innovative work environment.
• Competitive compensation and benefits package.

Hiring process (for IT positions)
• Initial screening with recruiter
• HR interview
• Interview with COO/Executive leadership
• Case study or task (if applicable)
• Final discussion and offer

Apply in 2 min
If this role matches your experience and ambitions — apply now, and we will reach out with the next steps.