About the Client

A fast-growing fintech building modern Banking-as-a-Service (BaaS) and payment infrastructure for digital businesses worldwide. The platform provides multi-region onboarding, flexible account setup for legal entities, and scalable payment flows. The company operates globally, supports a large client base, and is now strengthening its client success function to ensure a top-tier customer experience.

Role Overview

As an Account Manager / Client Success Manager, you will guide clients through the entire lifecycle — onboarding, ongoing relationship management, product adoption, and feedback. This is a pivotal role focused on delivering high-quality client experience, improving communication flows, and supporting the company’s rapid growth.

Key Responsibilities

• Take ownership of the client relationship after handover from Sales.

• Lead onboarding for B2B clients, coordinating KYC/KYB processes together with Compliance.

• Create or join communication channels and maintain active, structured communication.

• Assist clients with account setup, platform usage, and operational questions.

• Monitor client performance, including rates, conversions, and operational metrics.

• Serve as the first line of communication (but not support), coordinating ticket routing when needed.

• Respond promptly in Telegram and maintain communication quality across all channels.

• Conduct demos of new features and support product adoption.

• Collect product feedback and synchronise priorities with Product and Engineering teams.

• Maintain clean, up-to-date CRM records and contribute to internal knowledge bases.

• Track portfolio health and prepare reports on client needs, issues, and priorities.

Requirements

• 1–3 years of experience in B2B client service within Fintech.

• Strong multitasking skills and comfort working in a high-pace environment.

• English level B2+ is required, Russian language - native speaker.

• Confident communication in Telegram, email, and Slack.

• High empathy and ability to build trust-based client relationships.

Key Soft Skills

• Systems-thinking and fast problem solving

• Ability to work independently

• Client-centric mindset

• Multitasking and prioritization

• Strong communication

• High self-organization

• Stress resilience

• Ability to collaborate with distributed international teams

What We Offer

• A role in a fast-scaling global fintech environment.

• Opportunities for professional growth and increased responsibility.

• Transparent processes, supportive team culture, and strong cross-functional collaboration.

• Remote-first work with a distributed international team.