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Join Customer Support and Success · Riga · Hybrid

Junior Technical Support Specialist

Join a dynamic team and support clients in operating payment solutions within a fast-growing international PSP🚀

About the Client

Our client is an international fintech company operating as a PSP (Payment Service Provider) for B2B clients worldwide. The company delivers end-to-end payment infrastructure, helping businesses accept and manage payments securely and efficiently across markets.

Role Overview

As a Technical Support Specialist, you will act as a bridge between clients and the internal technical team. In this role, you will provide technical assistance to customers using payment gateway solutions and transaction processing services. The role involves active communication with international teams.

Key Responsibilities

  • Provide technical support to clients regarding payment services and transaction processing

  • Investigate and resolve issues related to payment gateway operations and transaction flows

  • Handle basic technical cases such as transaction declines, error codes, and 3D Secure-related inquiries

  • Analyze client requests and troubleshoot using logs and monitoring tools

  • Escalate complex cases to the internal IT team and follow through until resolution

  • Monitor payment system performance and report potential incidents or service disruptions

  • Participate in testing new features, updates, and system improvements

  • Prepare performance and operational reports related to payment systems

Requirements

  • Basic understanding of fintech terminology (payment gateway, API integrations, transaction lifecycle, 3D Secure, etc.)

  • At least 1 year of experience in technical support or customer service

  • Experience working with Jira

  • The ability to analyze logs and work with monitoring tools is a strong advantage

  • Intermediate level of English

Key Soft Skills

  • Strong communication skills and the ability to explain technical matters clearly

  • Analytical thinking and a structured problem-solving approach

  • Attention to detail and responsibility when working with financial data

  • Proactive attitude and willingness to learn

What We Offer

  • Professional growth opportunities, training, and mentorship

  • Healthcare & insurance benefits for personal well-being

  • A collaborative and dynamic work environment

  • Other benefits

Apply in 2 min to enjoy solving technical challenges, and develop your career within the payments industry!

Department
Join Customer Support and Success
Role
Technical Support Manager
Locations
Riga
Remote status
Hybrid
Compensation Package
900-1200 EUR netto

About Evotym

Evotym is dedicated to building exceptional teams for fast growing companies. 

As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.

Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries. 

Join Customer Support and Success · Riga · Hybrid

Junior Technical Support Specialist

Join a dynamic team and support clients in operating payment solutions within a fast-growing international PSP🚀

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