About the Client

Our client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide. They offer a full suite of services enabling companies to accept, store, and manage cryptocurrencies seamlessly. With a focus on innovation, security, and scalability, they empower businesses to operate globally and step into a smarter way of managing money.

Role Overview

As a Technical Support Specialist, you will serve as a key operational link between clients and internal teams. You will handle incoming requests, investigate transaction-related issues, analyze logs, and ensure smooth payment flows.

Key Responsibilities

• Respond to client inquiries via support channels in a timely and professional manner

• Investigate and resolve transaction-related issues (PSP and crypto payments)

• Track and monitor payment flows and transaction statuses

• Analyse system logs to identify technical errors and inconsistencies

• Escalate complex cases to relevant internal teams with a clear technical context

• Maintain accurate documentation of cases and resolutions

• Ensure high client satisfaction through proactive communication

Requirements

• Proven experience in fintech (PSP, crypto processing, payment systems)

• Strong understanding of transaction lifecycles and payment infrastructures

• Ability to read and interpret technical logs

• Experience with tracking crypto transactions (blockchain explorers, wallet flows, confirmations)

• Technical mindset and analytical problem-solving skills

• Readiness to work night shifts regularly

• Upper-Intermediate level of English

Key Soft Skills

• Strong communication skills and the ability to explain technical matters clearly

• High level of responsibility and reliability

• Detail-oriented and structured approach to troubleshooting

• Proactive attitude and ownership mindset

What We Offer

• Professional growth within the crypto payments domain

• A collaborative and dynamic work environment

• Competitive compensation

• Social benefits

Apply in 2 min to work at the core of transaction operations, gaining real insight into how modern crypto payment systems function in high-volume, real-time environments!