About the Client

Our client is a global fintech platform for businesses. They help companies around the world open business accounts, issue cards, and make international payments — both in fiat and cryptocurrency.

Role Overview

We are currently looking for a Technical Support Engineer who will help build efficient support processes, quickly resolve client requests, and contribute to improving the product at every stage.

Key Responsibilities

• Support users across all products, from API implementation and integrations within our BaaS ecosystem to configuring White Label solutions.

• Handle common client questions, including how cards work, applicable limits, how to use platform features, APIs, and additional BaaS modules.

• Structure solutions by creating clear guides, building a knowledge base, and improving internal documentation.

• Analyze and reproduce bugs, identify potential solutions, and escalate critical issues to the development team.

• Process requests through the ticketing system, improve support workflows, and contribute to developing internal tools.

• Collaborate with engineering, analytics, and product teams to resolve technically complex cases quickly and accurately.

Requirements

• Experience working in fintech, crypto products, or B2B platforms.

• Basic programming knowledge or QA experience, understanding how APIs work, and being comfortable working with them (Postman, curl, log analysis).

• Understanding the fundamentals of banking and payment systems.

• Experience in using ticketing systems such as Zendesk, Intercom, or similar.

• You actively use AI tools in your work — writing prompts, generating documentation, and automating routine tasks.

• English proficiency at the B2 level or higher, allowing you to read documentation and communicate with clients.

What We Offer

• Competitive salary and benefits package.

• Fully remote work in a fast-growing international fintech startup.

• Opportunity to grow into a Technical Support Lead role and help shape the team.

• Competitive salary.

• Transparent processes, an open team culture, and support for new ideas.