About the Client

Our client is an international fintech company operating as a PSP (Payment Service Provider) for B2B clients worldwide. The company delivers end-to-end payment infrastructure, helping businesses accept and manage payments securely and efficiently across markets.

Role Overview

As a Junior–Middle Key Account Manager, you will act as a trusted partner for merchants, ensuring smooth onboarding, ongoing support, and long-term relationship development. This role combines client communication, operational coordination, and a consultative approach to help clients maximize the value of payment solutions. The role involves active communication with international teams.

Key Responsibilities

• Serve as the main point of contact for merchants, ensuring timely and professional communication

• Build and nurture long-term client relationships focused on retention and growth

• Conduct regular check-ins to understand client needs, goals, and performance

• Collect, verify, and manage KYC/AML and corporate documentation

• Prepare contracts and support negotiation and approval workflows

• Coordinate with technical teams to ensure the successful integration and setup of payment solutions

• Analyze client performance and proactively recommend improvements

• Gather and communicate client feedback to internal stakeholders to enhance products and services

Requirements

• Experience in customer support, account management, or similar client-facing roles

• Background in fintech, payments, or financial services is a strong advantage

• Strong communication skills in English (written and spoken)

• Basic understanding of payment systems (e.g., acquiring, payment gateways)

• Ability to manage multiple clients and tasks in a dynamic environment

Key Soft Skills

• Customer-first mindset with strong problem-solving abilities

• Excellent interpersonal and relationship-building skills

• Attention to detail, especially when handling documentation

• Proactive and solution-oriented approach

• Ability to collaborate cross-functionally with technical and business teams

What We Offer

• Opportunities for career growth in a rapidly evolving fintech company

• Social benefits

• Company events and team-building activities

• Exposure to international fintech events and business travel opportunities

• Modern office in the center of Riga

Apply in 2 min to build a career in fintech and enjoy working with international clients!