About the Client

Our client is a licensed Electronic Money Institution (EMI) regulated by the Bank of Lithuania, providing modern financial infrastructure for businesses and individuals. The company offers multi-currency accounts (GBP, EUR, USD, PLN), payment processing, and debit card solutions through a single platform.

Role Overview

As a Key Account Manager, you will take ownership of a portfolio of B2B merchants, ensuring strong relationships, stable payment performance, and long-term retention. This role is critical in driving revenue growth by optimising transaction flows, identifying expansion opportunities, and delivering high-quality payment solutions in a fast-paced fintech environment. The role involves active communication with international teams.

Key Responsibilities

• Manage and grow relationships with a portfolio of B2B merchants

• Monitor and analyse key payment metrics such as approval rates, conversion, and transaction volumes

• Identify performance gaps and recommend improvements across payment methods, geographies, and configurations

• Drive upsell and cross-sell initiatives to expand client usage of products and markets

• Partner with internal teams (product, tech, operations) to deliver tailored solutions

• Conduct regular business reviews, providing insights and strategic recommendations

• Ensure a seamless client experience across onboarding, integration, and ongoing operations

Requirements

• 2+ years of experience in Account Management, Customer Success, or Business Development

• Background in fintech, payments, acquiring, PSP, or related industries

• Understanding of payment flows, merchant lifecycle, and transaction metrics

• Fluent English and Russian

• Experience working with CRM systems and data analytics tools

• Ability to manage complex client relationships and translate business needs into solutions

Key Soft Skills

• Strong organisational and multitasking abilities

• Proactive, results-driven mindset with a focus on growth

• Analytical thinking and attention to detail

• Ability to prioritise in a dynamic, fast-moving environment

• Strong communication and relationship-building skills

What We Offer

• Competitive salary aligned with your experience

• Opportunity to work in a regulated and growing fintech company

• Collaborative, transparent, and international team culture

• High-impact role with direct influence on client success and revenue

• Recognition of achievements and personal milestones

• Social benefits package

Apply in 2 minutes and take ownership of global merchant relationships in a fast-growing fintech environment.