About the Client

Our client is a thriving fintech firm providing comprehensive payment solutions. Their offerings include global card processing, SEPA and SWIFT payouts, and a robust payment gateway. Serving businesses of all sizes, they focus on streamlining financial operations to enhance transaction efficiency.

Role Overview

Step into the exciting world of fintech as a Junior Account Manager, where you will directly impact client satisfaction and business growth. You will manage key merchant accounts, foster strong client relationships, and work closely with technical teams to facilitate seamless payment solution integrations.

Key Responsibilities

• Serve as the main point of contact for merchants, ensuring timely and professional communication

• Build and nurture long-term client relationships focused on retention and growth

• Conduct regular check-ins to understand client needs, goals, and performance

• Collect, verify, and manage KYC/AML and corporate documentation

• Prepare contracts and support negotiation and approval workflows

• Coordinate with technical teams to ensure the successful integration and setup of payment solutions

• Analyze client performance and proactively recommend improvements

Requirements

• Experience in customer support, account management, or similar client-facing roles

• Background in fintech, payments, or financial services is a strong advantage

• Basic understanding of payment systems (e.g., acquiring, payment gateways)

• Ability to manage multiple clients and tasks in a dynamic environment

• Proficiency in CRM software and client management tools

• Languages: English, Russian.

• Experience in fintech

Key Soft Skills

• Customer-first mindset with strong problem-solving abilities

• Excellent interpersonal and relationship-building skills

• Attention to detail, especially when handling documentation

• Proactive and solution-oriented approach

• Ability to collaborate cross-functionally with technical and business teams

What We Offer

• Opportunities for career growth in a rapidly evolving fintech company

• Social benefits

• Company events and team-building activities

• Exposure to international fintech events and business travel opportunities

• Modern office in the center of Riga