About the Client

Our client is an international company providing electronic money solutions and online payment processing services. They cater to online businesses across various sectors, offering support for multiple currencies and payment methods. Their services include payment gateway solutions, global payment processing, merchant accounts, open banking, recurring payments, and mass payments.

Role Overview

As an Account Manager, you'll play a vital role in managing a portfolio of merchants and ensuring their seamless integration with the company's services. This position offers a unique opportunity to influence client satisfaction and retention while working in a collaborative environment. You'll engage with international clients, utilizing your language skills and fintech knowledge to foster long-lasting partnerships.

Key Responsibilities

• Manage a portfolio of merchants as the primary point of contact from the company side

• Lead onboarding of new clients and ensure smooth integration into company processes and services

• Maintain ongoing communication with clients, providing support and resolving operational or business-related requests

• Collect, structure, and communicate client feedback to internal teams to improve service quality and client experience

• Build and maintain long-term relationships with merchants to ensure client satisfaction and retention

• Coordinate with internal departments to ensure the timely resolution of client issues and requests

• Monitor client activity and proactively identify opportunities to improve engagement and partnership quality

Requirements

• 2+ years of experience as an Account Manager in fintech or payments

• Strong understanding of merchant onboarding and client support processes

• Experience working with B2B clients and managing long-term partnerships

• Ability to handle multiple client requests and priorities simultaneously

• Excellent communication and relationship management skills

• Languages: English, Russian

Key Soft Skills

• Strong ownership and accountability mindset

• Excellent interpersonal and communication skills

• Client-oriented and proactive approach

• High attention to detail and organizational skills

• Ability to work effectively in a fast-paced environment

What We Offer

• Competitive salary aligned with experience

• Collaborative and transparent team culture

• High-impact role in a scaling fintech company

• Recognition of personal milestones and achievements

• Social benefits