About the Client

Our client is a dynamic fintech company specializing in payment solutions. They provide businesses of all sizes with services like global card processing, SEPA and SWIFT payouts, and a payment gateway. Their offerings help streamline financial operations and improve transaction efficiency.

Role Overview

As an Onboarding Specialist, you will play a crucial role in shaping the initial customer experience. This is an opportunity to make a significant impact by ensuring smooth and efficient onboarding processes for new clients. Working in a hybrid model based in Riga, you will be part of a skilled team in a rapidly growing fintech environment.

Key Responsibilities

• Facilitate the onboarding process for new clients, ensuring a seamless transition.

• Collaborate with various departments to gather and verify necessary documentation.

• Provide guidance and support to clients during the onboarding phase.

• Monitor and report on onboarding progress and outcomes.

• Continuously seek ways to improve the onboarding process.

Requirements

• Proven experience in a related role.

• Strong organizational skills with attention to detail.

• Ability to work effectively in a hybrid work environment.

• Excellent communication skills.

• Problem-solving aptitude.

• Languages: English C1, Russian C1.

• Experience in fintech

Key Soft Skills

• Customer-focused mindset

• Strong interpersonal skills

• Adaptability to changing environments

• Proactive approach to tasks

• Team-oriented attitude

What We Offer

• Competitive salary aligned with experience

• Health insurance after successful completion of the probation period.

• Annual salary review.

• An additional day off on your birthday.

• Paid lunches.

• Modern office in the center of Riga.

• Recognition of personal milestones and achievements.

• Collaborative and transparent team culture.