About the Client

Our client specializes in providing online payment processing solutions for e-commerce merchants. They offer services that facilitate credit card transactions and provide white-label prepaid and debit card programs in both physical and virtual formats. The focus is on delivering secure and efficient payment systems tailored to the needs of online businesses.

Role Overview

As an Onboarding Manager, you'll play a crucial role in integrating new partners into our payment ecosystem. This is an exciting opportunity to lead the onboarding process for alternative payment method providers and acquiring banks, ensuring smooth and efficient collaboration. You'll have the chance to work in a fast-growing, international environment where your efforts will directly impact partner satisfaction and retention.

Key Responsibilities

• Lead the full onboarding process for APM providers and acquiring banks from our existing partner list — from first contact through contract, technical setup, and launch.

• Stay in regular contact with partners, keeping each onboarding moving and solving problems as they come up.

• Negotiate business and contract terms with partners as part of onboarding.

• Track and report on the status, timelines, and delays of onboarding projects.

• Develop and implement onboarding strategies to enhance partner satisfaction and retention.

• Collaborate with cross-functional teams to ensure seamless integration and support for partners.

• Represent company at industry events, conferences, and partner meetings when needed

Requirements

• Experience in Fintech, ideally in partners onboarding, partner/account management roles.

• Understanding of the payments ecosystem: acquiring, alternative payment methods, payment gateways, and onboarding processes.

• Demonstrated experience managing onboarding cycles, including technical coordination and commercial negotiation.

• Familiarity with compliance and risk considerations in payment partnerships is an advantage.

• Proficiency in CRM software and project management tools to track onboarding progress and partner interactions.

• Strong analytical skills to assess partner performance metrics and identify areas for improvement.

• Languages: English C1, Russian C1.

Key Soft Skills

• Strong project management skills — able to run multiple onboardings in parallel and keep them moving.

• Clear, proactive communication style.

• Ability to adapt to changing priorities and thrive in a fast-paced environment.

• Excellent problem-solving skills.

• Collaborative mindset.

What We Offer

• Opportunity to shape and grow the payment partner network of a fast-growing fintech company.

• Direct exposure to global payment trends and key industry players.

• Collaborative, dynamic team environment.

• Competitive compensation package.