About the Client

Our client is a payment service provider dedicated to offering online payment processing solutions tailored for e-commerce merchants. They facilitate secure and efficient credit card transactions and provide white-label prepaid and debit card programs in both physical and virtual formats, addressing the unique needs of online businesses.

Role Overview

As a Payments Partnerships & Onboarding Manager, you'll spearhead the onboarding process for APM providers and acquiring banks, driving the process from initial contact through to successful integration and launch. This role offers a unique opportunity to influence the partner satisfaction and retention strategies while working closely with international clients in a hybrid work environment based in Tallinn.

Key Responsibilities

• Managing the onboarding of new payment partners and Alternative Payment Methods (APMs), such as Skrill, Blik, and iDEAL.

• Coordinating the entire onboarding process from start to finish, including documentation, compliance checks, communication with partners, and internal coordination.

• Stay in regular contact with partners, keeping each onboarding moving and solving problems as they arise.

• Negotiate business and contract terms with partners as part of onboarding.

• Track and report on the status, timelines, and delays of onboarding projects.

• Develop and implement onboarding strategies to enhance partner satisfaction and retention.

• Collaborate with cross-functional teams to ensure seamless integration and support for partners.

Requirements

• Experience in FinTech, ideally in licensed Payment Institution (PI) or Electronic Money Institution (EMI)

• Experience in partner onboarding, partner/account management roles.

• Understanding of the payments ecosystem: acquiring, alternative payment methods, payment gateways, and onboarding processes.

• Demonstrated experience managing onboarding cycles, including technical coordination and commercial negotiation.

• Familiarity with compliance and risk considerations in payment partnerships is an advantage.

• Proficiency in CRM software and project management tools to track onboarding progress and partner interactions.

• Strong analytical skills to assess partner performance metrics and identify areas for improvement.

• Languages: English C1, additional language is a plus.

• Experience in fintech.

Key Soft Skills

• Strong project management skills — able to run multiple onboardings in parallel and keep them moving.

• Clear, proactive communication style.

• Ability to adapt to changing priorities and thrive in a fast-paced environment.

• Excellent problem-solving skills.

• Collaborative mindset.

What We Offer

• Opportunity to shape and grow the payment partner network of a fast-growing fintech company.

• Direct exposure to global payment trends and key industry players.

• Collaborative, dynamic team environment.

• Competitive compensation package.